A: No. We complement your existing staff’s skill sets, working together to achieve your goals. You don’t have to take our word for it: CompTIA research finds that more than half (53%) of companies that are using managed services today said they have kept their internal IT headcounts exactly the same as they were before onboarding their managed services provider (MSP). Another 15% of companies simply had no internal IT staff to begin with so using an MSP was simply a way to bring professional technology expertise into the operation.
“What’s more likely to happen with the addition of an MSP contract is that internal IT staff are freed from the more mundane, everyday operations of running the network to instead focus on strategic projects inside an organization that drive revenue and further the core mission. MSPs, meanwhile, are able to deliver those bedrock services that keep things up and running, from proactive monitoring of networks, devices, applications and security end points to remote help desk support and routine scheduled maintenance. Likewise, the provisioning capabilities of a services model enable internal IT to work with the MSP to gain access to newer technologies such as cloud and mobility solutions in what can often be a faster, more economical way than implementing offerings on-premises.”
– CompTIA, Buying Guide for Managed Services