“If you have a hammer in your hand, everything looks like a nail. In contrast, when IT approaches a challenge or an opportunity from the perspective of ‘We know the business objective, we need to develop a solution within that context’ then they’re really finding what works best, not just what works.” -Lincoln Murphy

Managed services is outsourced IT. It enables your internal IT team to focus on more strategic activities while we keep things up and running – available, efficient, and secure.

From Small…
For small companies that do not have a server administrator, they can leverage onTop’s managed services to mitigate the need of hiring a server administrator.

…to Large
For larger companies it may make sense to leverage onTop’s higher tier engineers and have an entry-level employee escalate issues from their help desk. Included with managed services is typically routine maintenance of servers, monitoring and applicable patching. At scale, this can prove difficult, but we have the tools, people and processes to achieve this, well within your security policy requirements.

According to surveys by the industry association CompTIA, the top 10 factors driving managed services adoption are:

  • Improve Security
  • Proactive approach to IT problems
  • Better Uptime
  • Gain access to newer technologies
  • Cost savings over in-house IT
  • Peace of mind
  • Free internal staff for strategic work
  • Tap into cloud solutions
  • Lack of internal IT
  • Handle remote office IT

Perhaps most important of all: Those benefits are guaranteed with a service level agreement (SLA) – which we work collaboratively to define before we begin our engagement. The SLA guarantees that we’ll meet the performance expectations we set out – uptime, support availability, cost.

Uptime 100%
Support Availability 100%
Cost Under Traditional IT 60%

Q&A with the onTop Team

A: No. We complement your existing staff’s skill sets, working together to achieve your goals. You don’t have to take our word for it: CompTIA research finds that more than half (53%) of companies that are using managed services today said they have kept their internal IT headcounts exactly the same as they were before onboarding their managed services provider (MSP). Another 15% of companies simply had no internal IT staff to begin with so using an MSP was simply a way to bring professional technology expertise into the operation.

“What’s more likely to happen with the addition of an MSP contract is that internal IT staff are freed from the more mundane, everyday operations of running the network to instead focus on strategic projects inside an organization that drive revenue and further the core mission. MSPs, meanwhile, are able to deliver those bedrock services that keep things up and running, from proactive monitoring of networks, devices, applications and security end points to remote help desk support and routine scheduled maintenance. Likewise, the provisioning capabilities of a services model enable internal IT to work with the MSP to gain access to newer technologies such as cloud and mobility solutions in what can often be a faster, more economical way than implementing offerings on-premises.”

– CompTIA, Buying Guide for Managed Services

A: We’ll sit down with you to understand your business, your challenges, and your goals. We’ll assess your current IT systems, and propose solutions that will bring IT in line with your business objectives – help IT be that rocket to fuel your growth.
A: Yes, we can support your IT needs around the world.
A: We most definitely can. While some managed services providers require their clients to host all infrastructure with the managed services provider, we don’t do that. We can manage your infrastructure in the cloud, in your data center, or in our data center. (We’re flexible like that.)
A: Certainly. A managed services engagement will encompass a particular scope of work – again, depending on your business needs. For project work outside that scope – upgrading a Microsoft Exchange server as just one example – we can definitely provide a discounted one-off service. In fact, we sincerely hope you turn to us for that kind of work.

Let’s get started!

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Your peers average a 244% ROI with onTop.

Let’s explore how we can do the same for you.

Rave Reviews

While there are numerous hosting providers to choose from, we found that only onTop Technology Corp had “above and beyond” personalized service backed by the integrity of a Tier III certified data center. By partnering with onTop, we were able to greatly enhance our IT infrastructure.
Steve Booze, AppointmentPlus
Here at BidTracer we have developed a cloud based software for construction. Many of the challenges these days of having the expertise on staff at our company has been answered by onTop’s knowledgeable staff. They have set up our phone system integrated with Microsoft Lync and made it a seamless switch over. They are there throughout the whole process and you can tell they take pride in their work.
Samir Gulrajani, BidTracer
We grow by acquiring new stations. Each time, I have to integrate the station into the corporate network, which takes three to four days. onTop is working on a ‘station-in-a-box’ idea that will enable a new station to literally plug right in. onTop is helping us figure out how to better scale.
SPARROW relies on onTop for help managing infrastructure costs. That’s strategic. If you can’t manage your infrastructure cost it affects overall profitability.
Matanda Doss, SPARROW
Whereas the old IT vendor delivered an ‘out-of-the-box’ solution – that is, more capacity – onTop helped us figure out how to put our IT capacity to best use. They helped us align our IT infrastructure to our business objectives. That has been a critical element in our successful growth.
Steve Booze, AppointmentPlus
If we can’t be scalable and highly available then we lose customers. Our strategy is of course to keep them. onTop helps us do that.
Matanda Doss, SPARROW
Before onTop, we were with a provider that didn’t really care about how we used – or even if we used – the capacity they had sold us. To increase our compute capacity we had to buy CPU, RAM, etc. in ‘buckets’ whether we needed it or not. In order to get what we needed of one thing, we ended up overbuying in other areas. That’s good for the seller, not so much for us.
Mark White, AppointmentPlus
Your infrastructure is the foundation for your operations success. By leveraging a scalable solution you can focus almost exclusively on the operation of your company and the growth model you have. The hardware limitations in a self-hosted environment are removed with a partner such as onTop.
Patrick Groves, On Time Express

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Business growth today is driven as much if not more by growing profit margins than by growing revenue. IT plays an instrumental role in that growth.

 

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